Uncover Unscripted Insights

Enterprise Brand, RBC Royal Bank of Canada

RBC was launching a program that would provide financial support to Youth to better prepare them for the changing world of work. There were internal debates on the use of ”Scholarship” as the program name. The program was intended to be offered to ALL students, but “Scholarship” might suggest that the program was only for academically successful students. The research was conducted to test “Scholarship” along with a few other potential program names.

Read More
Kathy Cheng
Track Consumer Sentiment Changes

Syndicated Project

Nexxt Intelligence conducted a series of in-depth interviews at scale since the spring of 2020 on the impact of the pandemic.

In the May and July studies, we asked over 500 Canadians and Americans “What needs to happen before you’ll feel comfortable vacationing again?” inca generated an emoji mood board based on what our research participants told us in May and July respectively.

Read More
Kathy Cheng
Co-create Brand Positioning

Measurement and Research, Canada Life

Canada Life was looking to append their logo with a “positioning statement” that would provide a brief and high-level view of what the company does.

Read More
Kathy Cheng
Size and Understand Purchase Path

Client Experience Desig & Insights (CXDI), RBC Royal Bank of Canada

RBC, a market leader in Canada’s newcomer market, has been dedicated to insight-driven strategies to meet and exceed New Canadians’ expectations. In 2019, in addition to the brand-centric view of customers, RBC teamed up with Nexxt Intelligence to explore how the role of a brand fits into customers’ purchase journeys.

Read More
Kathy Cheng