The Benefits

 

Effortless one-time integration

No need to to invest in dedicated R&D and reliable infrastructure: we make it easy for you to super-power your platform with conversational capabilities!

Deeper insight at scale

Probes generated by inca frequently yield richer insight compared to respondent answers to the original open-ended question. 

 

How It Works

Large language models (LLMs) such as ChatGPT have revolutionized what is possible with conversational AI. inca SmartProbe API is built on top of LLM technology, but fine-tuned by a team of market researchers and natural language processing experts to ensure that you can get reliable, relevant follow-up questions to your open-ended survey responses.

The output from the API is simple and easy to use, providing 4 fields for each survey respondent:

  • The response to the initial open-ended question asked by the user

  • The smart probe returned by inca’s AI in response to the respondent’s answer 

  • The response to the smart probe

  • (in relevant cases) a ‘demerit’ flag which acts as a survey quality check 

The survey quality check indicates whether the response given to an open-ended question is considered of low quality, i.e. specifically, 'non-responsive' or 'uninformative'. For inca SmartProbe API clients, this means that they can choose to use that information, for example, to close surveys from respondents who give poor quality answers to the open-ended questions